Terms & Conditions
TERMS & CONDITIONS:
A booking on a Public Course is a “place” booked and not a place booked for a specific delegate. We keep this flexibility for you, the customer, in case you need to send an alternative delegate to the course at the last minute.
Caring for Care will provide the Client with handouts and resources via email to the Client who made the booking. It is the Clients responsibility to print and supply delegates with these resources and handouts for the booked course. Printed Handouts can be ordered at £2.50 per delegate to cover printing and postage charges. Please speak with the Caring for Care team if these are required.
Certificates are generated and issued using the Attendee Register from the beginning of the course. These certificates are emailed to the Client who made the booking (unless advised differently) within 7 days following the course. Please ensure that delegates attending the training course completes the Attendee Sheet clearly as any certificate amendments will be charged at £8 +VAT per certificate. Should you choose for your certificates to be printed and posted by Caring for Care, this can be arranged at a cost of £2.50 +VAT per certificate.
Payment for public/open courses is to be made 7 days prior to the course start date. The easiest way to book place onto our public courses is via the website.
All prices quoted are exclusive of VAT and will be charged plus 20% VAT on all invoices.
Rescheduling & Cancellation:
We would like to offer the “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel or amend your booking, please put this into writing within 14 days of the date of booking to firstname.lastname@example.org. All cancellations must be acknowledged in writing by Caring for Care. Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due.
In order for Caring for Care to continue offering high quality training at a low cost fee, any cancellations made outside of the 14 day cooling off period, a charge of 100% order value will be made payable to Caring for Care.
If a cancellation or amendment is made within 14 days prior to the course date (irrespective of when the course was booked), a charge of 100% order value will be made payable to Caring for Care.
In the event that Caring for Care needs to reschedule a public training course, at least 14 days’ notice will be given and a new date will be provided and delegates will be transferred to the new date at no further cost. If the new date offered is not suitable, then the place/s may be transferred to an alternative course within the same public course location.
Caring for Care reserve the right to at any time to change the date of a public course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Caring for Care, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
It is the responsibility of the delegates attending the Public Courses to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Delegates who arrive late to a public course may be informed by the Tutor that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, the place secured is still payable in full inclusive of VAT as per the Invoice and payment terms.
Training venues for public courses will be within an 10 mile radius of the town or city of that advertised. Caring for Care have the right to change the venue due to the demand of our courses to ensure the venue meets our needs, this may, from time to time, be further and customers will be notified accordingly, however this does not forfeit your contractual obligations to Caring for Care.
Courses booked cannot be re-sold or offered to any other organisation without the knowledge or consent of Caring for Care. This may result in the course being cancelled/place/s being removed from the course or if a discounted rate is given, the full price will be charged for the course.
From time to time, Caring for Care may introduce a discount on particular courses. These discounts may be introduced for a number of reasons, however any places booked prior to the release of this discount, will still be charged at the previously advertised and invoiced rate. If you wish to take advantage of the newly discounted rate, you may book additional place(s) at the discounted rate by quoting the discount advertised at the point of booking. If a discounted rate is launched within a 14 day period after your booking, upon request, you will be eligible to take advantage of the newly introduced discounted rate and an invoice will be reissued upon request.
I have read, understood, and consent to the Terms & Conditions.