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Learner Frequently Asked Questions

 

Certificates

 

When will I receive my certificate for a course that was paid by my employer?

Certificates are emailed to the person who made the booking by the Friday following full payment. Unless we receive written permission we only send certificates to the person making the booking and not individual learners.

 

When will I receive my certificate for a course that I paid for?

Certificates will be emailed within 7 days of the course to the email address supplied.

 

I haven’t yet received my certificate, what should I do?

  • Has the training been paid?
  • If you are not the person who has paid check with them as we are only able to send the bill payer the certificates.
  • Check your spam.
  • Search Caring For Care in your emails.
  • Still not got it? Apologies for the delay.  Email us and let us know the training date, your full name and course attended.