Complaints Handling Online Training

£16.00 Inc VAT

This complaints handling online training course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

SKU: 323 Category:

Description

This complaints handling online training course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

  • Developed by professionals
  • Accredited by The CPD Accreditation Group
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded

Who is it for?

This training is suitable to all staff working within Adult Health and Social Care.

When will I get my certificate?

Once you have successfully passed our course you will be able to download and print your certificate immediately.

As this course has been accredited by the CPD Group your certificate will contain the CPD logo and unique reference number.

 

As I have told others… It is the best, most informative training I have ever attended

Key Points

  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
  • Describe who to ask for advice and support in handling comments and complaints;
  • Explain the importance of learning from comments and complaints to improve the quality of service;
  • Describe how to recognise adverse events, incidents, errors and near misses;
  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.