This online Conflict Resolution online training course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.
- Developed by professionals
- Accredited by The CPD Accreditation Group
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Instant certificate downloaded
Who is it for?
This training is suitable to all staff working within Adult Health and Social Care.
When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.
As this course has been accredited by the CPD Group your certificate will contain the CPD logo and unique reference number.
Conflict Resolution Training Outline:
Explain the Purpose of a Conflict Resolution Procedure:
- Understand the importance of having a well-defined conflict resolution procedure.
- Discover how it promotes a fair and harmonious work environment.
Understand Conflict Resolution Procedures:
- Gain knowledge of the step-by-step process involved in conflict resolution.
- Learn about effective communication, active listening, and negotiation skills.
Identify the Key Roles in Conflict Resolution Procedures:
- Explore the different roles and responsibilities within the conflict resolution process.
- Understand the contributions of mediators, facilitators, managers, and HR personnel.
Understand an Employee’s Right of Appeal:
- Learn about the rights employees have during the conflict resolution process.
- Discover the procedures and options available for employees to appeal decisions.
- Ensure fairness and transparency in the appeal process.
This conflict resolution course provides a comprehensive understanding of conflict resolution procedures. You will learn the purpose behind these procedures, the step-by-step process involved, the key roles within the process, and the employee’s right of appeal. By completing this course, you will be equipped with the knowledge and skills to effectively navigate conflicts and contribute to a positive work environment.
Key Points on Conflict Resolution Online Course
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal