Description
Conflict Resolution Online Training
Conflict resolution online training teaches how to handle and resolve conflicts calmly. It includes topics like communication, negotiation, and managing emotions.
This training is useful for anyone who wants to improve relationships and lower stress. It’s especially helpful for employees, managers, couples, and community members.
This online Conflict Resolution course will teach you how to handle conflicts better. You will learn to deal with tough or emotional situations in a calm and professional way.
- Developed by professionals
- CPD Approved
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Instant certificate downloaded
- Progress tracker
- Take a quiz with automatic grading
- Free to retake the course if needed
- Choose refresher courses or a beginner’s guide to paediatric first aid
Course Key Topics
The workplace conflict management elearning training is summarised into this topics:
- Explain the purpose of a Conflict Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
The course provide theoretical skills to help you de-escalate situations at workplace.
Also Check: Practical De-escalation Training Courses
Learning Outcome
After completing the conflict resolution training, you will be able to:
- Identify common ways to resolve conflicts and know how well they work.
- Spot early signs of conflict and address them before they escalate.
- Use active listening to understand different viewpoints.
- Communicate clearly and respectfully, even in tough situations.
- Negotiate to find solutions that work for everyone.
- Manage your emotions and reduce stress during conflicts.
- Build trust and fix relationships after conflicts.
- Apply your conflict resolution skills in different personal and work situations.
- Create a personal plan for improving your conflict resolution skills over time.
Buy More: Prevent Radicalisation eLearning Course.
Target Audience
Conflict resolution training is useful for:
- Employees: Helps handle workplace disagreements and keep good relationships with coworkers.
- Managers and leaders: Important for creating a positive and productive work environment.
- Couples and families: Helps communicate better and resolve issues peacefully in relationships.
- Community members: Useful for settling disputes in communities and making society more harmonious.
- Students: Assists in handling social conflicts, resolving issues with classmates, and building strong relationships.
Benefits of Conflict Resolution Online Course:
- Better Communication: Learn to express yourself clearly and listen to others.
- Stronger Relationships: Improve personal and professional relationships.
- Less Stress: Manage conflict better to reduce stress and anxiety.
- More Productivity: Create a better work environment by resolving conflicts peacefully.
- Better Decision-Making: Make better choices by understanding different viewpoints.
- Improved Problem-Solving: Find creative solutions by identifying the cause of conflicts.
- Increased Self-Awareness: Understand your own communication style and behavior.
- Greater Resilience: Build the ability to handle conflicts and adapt.
- Positive Impact on Communities: Promote peace and cooperation in your communinity.
How to Use Your Conflict Resolution Training:
- Start Using Skills Now: Begin using the new techniques right away, even in small situations.
- Talk to Colleagues: Share what you learned with your team and managers. Show them how you will use the skills and encourage them to try them too.
- Ask for Feedback: Have your boss or a trusted person watch you use the skills and give you feedback to help you improve.
- Apply at Work: Think about how to use the skills, like listening well or finding common ground, when you face conflicts at work.
- Keep Reminders: Put up notes or checklists of the main skills where you can see them, like at your desk.
- Track Your Progress: Notice how you handle conflicts now compared to before the training. Look for improvements in solving problems and working with others.
- Celebrate Successes: Recognize when you or others use the new skills well. This will help keep you motivated.
Practice the skills often and get support to make them a natural part of your work.
Conflict Resolution Training Outline:
- Purpose of Conflict Resolution Procedures:
- Learn why having a clear conflict resolution process is important.
- See how it helps create a fair and peaceful workplace.
- Understanding Conflict Resolution Procedures:
- Learn the steps involved in resolving conflicts.
- Discover skills like effective communication, active listening, and negotiation.
- Key Roles in Conflict Resolution:
- Understand the different roles in resolving conflicts, such as mediators, facilitators, managers, and HR staff.
- Learn what each role contributes to the process.
- Employee’s Right to Appeal:
- Know the rights employees have during the conflict resolution process.
- Learn how employees can appeal decisions and ensure the process is fair and transparent.
This course will give you a clear understanding of conflict resolution procedures, including their purpose, steps, roles, and employees’ rights.
By the end, you’ll be able to handle conflicts well and help maintain a positive work environment.
Conflict Resolution e-Learning FAQs
When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.
As this course has been accredited by the CPD your certificate will contain the CPD logo and unique reference number.
Cost Comparison: E-Learning vs. In-Person Conflict Resolution Training
- Course Fees:
E-learning courses often cost less than in-person training because they have lower overhead costs. However, some e-learning courses with extra features, like live sessions, may cost more than in-person options.
- Travel and Accommodation:
E-learning allows employees to train from home or work, saving money on travel, hotels, and meals. In-person training usually involves these extra costs.
- Opportunity Costs:
E-learning offers flexible scheduling, letting employees train without missing work. In-person training often requires employees to take time off, which can affect productivity.
- Scalability:
E-learning can train many employees at once with little extra cost. In-person training may be more expensive per person and might need additional resources like trainers and venues.
Overall, e-learning is usually more cost-effective due to savings on travel, flexible scheduling, and easy scaling.
What kind of support is available if I encounter technical difficulties or have questions about the course material?
Please write to us or call our numbers. We will address any concern and resolve any technical issues for you. We rarely have such issues.
Can the training be completed at my own pace and on my own schedule?
Yes, the training can be paused at anytime you feel like and the test as well can be retaken.
Are there any required background knowledge or experience?
No background knowledge is required for the conflict resolution and management training. The course explains foundation ideas you need to know and gives examples that can be applied to every day life situation and at work.
How can I purchase in bulk?
We have a few options depending on the volume you wish to purchase.
The quickest and easiest way is to buy online using one of our bulk deal offers. Links are below.
Alternatively, you can call us on 01782 563333 or email enquiries@caringforcare.co.uk
5 Courses For £50
10 Courses For £75
25 Courses for £125
e-Learning Bundles for Businesses
Upskill your team with accredited e-learning! Courses start at just £2 plus VAT.
Get LMS set up within 24 hours and manage your entire team using a simple interface.
Comparison: Face-to-Face vs. E-Learning Conflict Resolution Training
Face-to-Face Crisis Management Courses:
- Hands-on learning with in-person instruction and group activities
- Direct interaction and feedback from experts
- Practice crisis scenarios in a realistic setting
- Higher engagement and networking opportunities
- May involve travel and time away from work, increasing costs.
Interested in Face to Face Crisis Management Technique Courses? Click Here.
E-Learning Conflict Resolution Training:
- Flexible and self-paced, accessible anytime and anywhere
- Often lower costs due to reduced overhead
- Can fit training around work and personal schedules
- Includes multimedia content, simulations, and virtual coaching
- Applies techniques in the learner’s own work context
- May lack the immersive, hands-on experience of in-person training
Choosing between face-to-face and e-learning will depend on the organisation’s needs, budget, and learning goals.
A blended approach combining both methods might offer the best overall training experience.
