Customer Service Online Training

£16.00 Inc VAT

This Customer Service online training course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

SKU: 236 Category:

Description

This Customer Service online training course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

  • Developed by professionals
  • Accredited by The CPD Accreditation Group
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded

Who is it for?

This training is suitable to all staff working within Adult Health and Social Care.

When will I get my certificate?

Once you have successfully passed our course you will be able to download and print your certificate immediately.

As this course has been accredited by the CPD Group your certificate will contain the CPD logo and unique reference number.

 

As I have told others… It is the best, most informative training I have ever attended

Key Points

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels