Course Advisor – Inbound

We are seeking an additional course advisor to support us in the next business expansion and growth stage.

The role involves dealing with new and existing client who are contacting us to fulfil their training requirements.

This role does NOT include any outbound sales calls!

Your role will involve speaking with clients and supporting them with their training requirements.

This includes:

• Answering telephone calls from clients
• Responding to website enquiries
• Maintaining customer relationships
• Delivering first-class customer service
• Explaining our course content to ensure the customer is receiving the correct training
• Booking training dates with the client
• Managing trainers’ diaries
• Producing reporting
• Maintaining accurate records

Please be aware we do have three friendly office dogs.

You can find pictures of them on our social media.

There is an uncapped commission structure as well as a company-wide bonus.

In addition, we are currently paying staff members an additional £100 per month to support them with the increased energy bills and cost of living rises (this is reviewed every quarter)