• Level 2
  • 3 Hours Duration
  • 1 Year Certificate

Effective Communication Training

This effective communication training is a core requirement for all staff. Effective communication can often be overlooked but is vital for the positive delivery of any service.

Gain the required skills

This effective communication training is a core requirement for all staff.

Effective communication can often be overlooked but is vital for the positive delivery of any service.

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Course Summary

  • Discuss different types of Communication
  • The importance of effective communication within a care setting
  • Consider the importance of Communication in Health Care
  • Discuss and consider Barriers to Communication and how to reduce the Barriers by developing listening skills
  • Consider what Empathy is and how important it is when we are caring for people including the effects of a Therapeutic Relationship

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Training FAQs

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    Where Do You Deliver The Effective Communication Training?

    We can deliver this training at your premises, as long as it's within the UK. Also, we have our own venues in the Midlands if you don't have access to a training room. Additionally, we are able to deliver this training virtually using Zoom (Zoom sessions for this course will only be available for Theory only sessions)

    How Many Delegates Can I Have On One Session?

    We will deliver this training for a group of up to 12 delegates. For larger groups we can either provide multiple trainers on the same day or run multiple days to get everyone trained.

    Who Will Conduct The Training?

    One of our expert clinical tutors, these are either Nurses or Doctors with an abundance of clinical and complex care experience and knowledge – so you’ll be in great hands! We will let you know who is doing the training in advance, you can check out their skills and experience by finding them on our meet the team page.

Effective Communication Training

This effective communication training is a core requirement for all staff.

Effective communication can often be overlooked but is vital for the positive delivery of any service.

This effective communication training will look at the impact of poor and ineffective communication and how this can impact on other people and their ability to meet the needs of your clients as well as highlighting the positive effects that effective and efficient communication can have.


  • Course Duration: 2- 3 hours
  • Course Level: Level 3
  • Certificate: 1-year certificate
  • Max Delegates: 12
  • Practical: No

Target Audience:

The target audience for the effective communication training in health and social care is healthcare professionals and caregivers.

Care Assistants Learn:

  • Speaking slowly and clearly when guiding patients
  • Explaining daily care step-by-step
  • Gently reminding or cueing patients
  • Listening and responding to needs
  • Reporting to nurses using simple shortcut technique

Nurses Learn:

  • Using everyday language about complex health issues
  • Walking patients through home care instructions
  • Counselling with compassion on diagnoses life impacts
  • Soothing conflicts with reassuring manner
  • Summarizing critical case details at shift changes

Non-Clinical Staff Learn:

  • Respectful phone and in-person etiquette
  • Customer service techniques for visitors
  • Giving easy-to-follow instructions
  • Tactful wording handling complaints
  • Writing emails that avoid confusion

With custom lessons by job, staff master kind ways so patients feel heard, understood and cared for despite illness worries.

Practicing builds habits that spread caring culture.

Course Outline: Effective Communication

1. Discussing Different Types of Communication:

This module examines the various ways we communicate:

  • Verbal Communication: The spoken word, including tone, pitch, and clarity.
  • Non-Verbal Communication: Body language, facial expressions, and gestures.
  • Written Communication: Emails, reports, and other written forms of exchange.

We’ll analyse how each type impacts our message and how to use them to best effect in different situations.

2. Examining Factors Aiding Good Communication:

This part talks about what makes good communication work well, like:

  • Being Clear: Saying things in a way that’s easy to get.
  • Listening Well: Really paying attention and showing you understand.
  • Respecting Others: Making it okay for people to talk and caring about what they think.
  • Being Open: Being ready to hear different ideas and work together.

3. Considering the Importance of Communication in Healthcare:

This module highlights how important communication is in healthcare.

Effective communication helps in:

  • Better Patient Results: Patients know what’s going on with their health, what treatment they need, and how to take medicine.
  • Happier Patients: Patients feel heard, cared for, and part of their healthcare decisions.
  • Fewer Mistakes: Clear communication means fewer mix-ups, which keeps patients safe.
  • Better Relationships: Talking well helps patients trust their healthcare team more.

4. Discussing Barriers to Communication and Developing Listening Skills:

In this part, we’ll look at things that can make communication hard, like:

  • Language Problems: Not understanding spoken or written words.
  • Cultural Differences: Different ways of talking and acting across cultures.
  • Complex Words: Using big medical words that patients might not get.

We’ll talk about ways to fix these problems, like:

  • Listening Carefully: Watching how people act and what they say.
  • Summing Up: Saying back what you heard to check if you got it right.
  • Asking More: Making sure you understand everything by asking questions.

5. Understanding Empathy and Its Impact:

This module looks at empathy: understanding and sharing how someone else feels.

We’ll talk about why empathy is important in healthcare:

  • Making Trust: Empathy helps patients trust you and feel safe to talk about their worries.
  • Being Kind: Knowing how a patient feels helps you give better, more caring help.
  • Getting Patients Involved: Patients are more likely to join in their care when they know you get how they feel.

The course will teach you how to use empathy with patients and co-workers.

By learning these things, you’ll be ready to improve how you talk to people and make better connections in healthcare.


Learning Outcomes

On completion of the communication course, you will be able to:

  1. Describe different types of Communication
  2. Identify and analyse factors that aid Good Communication
  3. Explain the importance of Communication in Health Care
  4. List and compare Barriers to Communication and how to reduce the Barriers by developing listening skills
  5. Explain what Empathy is and how important it is when we are caring for people including the effects of a Therapeutic Relationship

Benefit of Effective communication training

Here are 5 key benefits of effective communication training for healthcare workers:

Effective communication courses focuses on building skills in:

  • Active listening
  • Clear verbal explanations
  • Calming emotional exchanges
  • Accurate information handoffs

Everyone gains something applying these practical skills daily.

To explain the benefits of the course further:

  1. Better Patient Care: Learn to understand patients, explain medical issues clearly, and build trust, leading to improved health outcomes.
  2. Reduces Medical Errors: Practice sharing important patient details between departments, reducing mistakes and making care safer.
  3. Handles Difficult Situations: Gain techniques to deal with upset patients or resolve staff conflicts kindly, promoting teamwork.
  4. Builds Confidence: Practice speaking up confidently in various scenarios, benefiting all team members, even quieter ones.
  5. Smoothes Handoff Processes: Learn to share patient details efficiently between departments, improving coordination and patient care.

Investing in improving healthcare team communication pays off with better patient experiences, safer operations, and a healthier workplace culture. Everyone benefits from using these valuable skills every day.


Questions and Answers (other faqs)

1. What is effective communication in health and social care?

Effective communication in health and social care means being able to talk and listen in a clear and kind way.

It’s about understanding each other and showing empathy and respect. Good communication helps build trust between caregivers and those receiving care.

It also involves making decisions together and considering the person’s preferences and feelings.

By communicating well, we can improve health outcomes, make people feel better cared for, and create a supportive environment for everyone involved.

2. What equipment will you use for training?

A: We have a variety of different training equipment and tools available. The training will be relevant and transferable. However, if you have a specific requirement for a particular type of equipment, please make this clear during the booking process, and the team will ensure this is provided.

Alternatively, we can use your own equipment for training.

3. Why is effective communication important in health and social care?

Effective communication is of utmost importance in health and social care for various significant reasons:

  • Helps understand individual needs and concerns.
  • Builds trust between caregivers and recipients.
  • Enables informed decision-making.
  • Improves health outcomes.
  • Provides empathy and emotional support.
  • Addresses concerns promptly.
  • Facilitates team collaboration.
  • Shows respect for dignity and autonomy.
  • Considers cultural differences.

Overall, it enhances care quality and promotes well-being. You can check our blog post on effective communication in nursing to know more about the benefits.

4. How does being well trained affect communication?

When you are well-trained, it helps you communicate better in various ways:

  1. You can express your ideas clearly and in a simple way.
  2. You listen carefully to others and understand what they say.
  3. You notice body language and facial expressions to understand feelings better.
  4. You become more understanding and connect with others’ emotions.
  5. You know how to handle conflicts and disagreements respectfully.
  6. You can adapt your communication style to different people and situations.
  7. You can avoid misunderstandings by communicating effectively.
  8. You feel more confident when talking to others.
  9. You learn how to persuade and positively influence people.
  10. You can work well with a team by communicating openly and effectively.

Being well-trained in communication helps you build strong relationships, work better with others, and achieve success in various areas of life.

5. What is passive resistance and can it be applied in health care?

Passive resistance is nonviolent protest or opposition to injustice.

While not commonly used in healthcare, its principles of nonviolence and peaceful advocacy can promote patient-centered and compassionate care.

6. What are the steps for effective communication in healthcare?

Good communication means an unrushed, caring chance for mutual understanding between patient and practitioner at each interaction.

  1. Listen Fully: Give full focus to the patient. Allow them time to express themselves without interrupting.
  2. Show Understanding: Nod, make eye contact, and respond to show you comprehend their perspectives and feelings.
  3. Explain Clearly: Use simple language and ask questions to ensure total clarity giving diagnoses, care instructions etc.
  4. Don’t Rush: Speak in calm, caring tones. Avoid impatience – it takes courage to share vulnerable medical concerns.
  5. Encourage Questions: Invite the patient to have open dialogue. Answer additional inquiries.
  6. Use Teach-Back: Have patient repeat key points in their own words to ensure accurate understanding before ending discussions.
  7. Confirm Next Steps: Outline and align on exact follow ups for tests, treatment course.

Following these basic methods consistently makes every clinical ‘conversation count’ by promoting open dialogue, patient empowerment and clearer way forwards through any health issue. The benefits keep compounding.


SBAR Training

SBAR training helps nurses talk better with each other, with patients and their family and with doctors.

Here’s why it’s useful:

  1. Clear and Short: SBAR makes sure nurses share all important details about patients in a clear and short way, so nobody gets confused.
  2. Teamwork: Using SBAR helps everyone on the healthcare team understand what’s going on with the patient. This makes teamwork better and helps everyone work together.
  3. Fewer Mistakes: When nurses communicate clearly, there are fewer chances for mistakes in patient care. SBAR helps prevent misunderstandings and keeps patients safer.
  4. Saves Time: SBAR helps nurses talk about patients quicker, so they can spend more time taking care of them and less time explaining things over and over again.
  5. Less Stress: SBAR gives nurses a way to talk confidently with each other and with doctors. This can make their job less stressful and help them communicate better overall.
  6. Same Rules for Everyone: SBAR makes sure everyone talks about patients in the same way, no matter which nurse is talking. This means patients get consistent care every time.

Overall, SBAR training helps nurses talk better, work together better, and take better care of their patients.