Description
Communication and Record Keeping
ThisCommunication Skills Training (Communication and Record Keeping Course) is aimed at improving your ability to communicate effectively and maintain accurate records in the workplace. The course covers key communication skills such as active listening, clear speaking, and professional written communication, along with the importance of keeping proper records.
You will learn how to document information clearly, ensure records are accurate, and understand the legal and ethical standards of record keeping. The course also provides practical examples to show how good communication and record keeping can improve workflow and teamwork.
By the end of the course, you will have the skills needed to communicate effectively and maintain organised records, ensuring better efficiency and compliance in your role.
- Developed by professionals
- CPD Accredited
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Instant certificate downloaded
- Completion average time 45mins.
- Progress track
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Course Requirement:
Requirements for the eLearning Course:
- A computer, tablet, or smartphone with internet access.
- A modern web browser (Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge).
- Basic computer skills to navigate the online learning platform.
Course Focus:
The focus for the communication and record keeping course:
- Definition of communication
- Communication methods
- Models of communication
- Communication techniques
- Managing communication
- Legislation and good practice
- Key principles of record keeping
- Care records
- Errors and prevention
Course Key Topics
- Introduction to Communication
- Importance of effective communication in the workplace
- Verbal and non-verbal communication
- Active Listening Skills
- Techniques for active listening
- Overcoming communication barriers
- Clear and Professional Speaking
- How to deliver clear messages
- Tailoring communication to your audience
- Written Communication
- Basics of professional emails and reports
- Avoiding common writing mistakes
- Introduction to Record Keeping
- Why accurate records matter
- Legal and ethical considerations
- Best Practices in Record Keeping
- Tips for keeping clear and organised records
- Ensuring confidentiality and data protection
- Applications
- Examples of communication and record keeping
- How effective communication improves teamwork
- Final Assessment
- Knowledge check to test understanding
When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.
As this course has been accredited by the CPD Group your certificate will contain the CPD logo and unique reference number.
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Course Benefits:
This communication elearning course offers several important benefits to help you grow in your professional role:
- Improves Communication Skills: You will learn how to express yourself clearly and listen well.
- Enhances Teamwork: Good communication helps you work better with others.
- Increases Confidence: You will feel more confident in your ability to talk with others.
- Meets Legal Standards: You will understand important laws about keeping information private.
- Promotes Better Record Keeping: You will learn how to keep clear and accurate records.
- Boosts Job Skills: This course helps you improve skills that employers want.
- Flexible Learning: You can learn at your own pace and at a time that works for you.
These benefits will help you become a better communicator and record keeper in your job.
Testimonial: As I have told others… It is the best, most informative training I have ever attended
What is Communication Training?
Communication training teaches people important skills for better listening, explaining, resolving conflicts and more in the workplace.
It uses:
- Workshops, online lessons or coaching
- Interactive elements like roleplays, discussions, demonstrations
- Frameworks, sample scripts and best examples to follow
- Repeated practice with trainer feedback to improve
- Strategies to tackle barriers like stress, culture gaps
The goal is empowering staff to connect, inform and influence others effectively in diverse work situations.
Training gives people usable tools to communicate with more clarity, tact and empathy when challenges arise. Practising as a group transfers these skills into everyday habits.
This benefits both individuals and the whole organisation.
Course Outline: Communication Online Training
By taking this online training, you will learn the following:
- What is Communication?
Understand the basics of communication and why it is important.
Learn about verbal, non-verbal, and written communication.
See how good communication helps build strong relationships and understanding.
- Ways to Communicate
Explore different ways to communicate, like face-to-face, writing, and using technology.
Learn the pros and cons of each method.
Find out how to choose the best way to communicate based on the situation.
- How Communication Works
Learn about different models of communication, like how messages are sent, received, and understood.
Understand what can go wrong in communication, like noise or misunderstandings, and how to fix it.
- Communication Techniques
Practice useful skills like active listening, asking good questions, and giving feedback.
Learn how to communicate clearly with different people and in different situations.
Develop confidence in expressing your thoughts and understanding others.
- Overcoming Communication Problems
Understand common problems in communication, like language or emotional barriers.
Learn ways to deal with communication breakdowns and conflicts.
Improve teamwork and cooperation by using clear and open communication.
- Laws and Good Practice
Learn about the laws and rules that affect communication in certain jobs.
Understand the importance of privacy, confidentiality, and getting consent.
- Key Record Keeping Skills
Learn why keeping good records is important for communication.
Understand the key principles of record keeping, like being accurate and keeping things private.
Discover the different types of records, like care plans and reports.
- Care Records
Understand why care records are important and how to keep them clear and organised.
Learn the legal rules for keeping and storing care records.
- Avoiding Mistakes
Learn about common mistakes in communication and record keeping.
Understand the risks of these mistakes and how to avoid them.
Explore strategies to make sure your communication and records are accurate.
Throughout this training, you will complete lessons, do activities, and go through real-life examples to help you apply what you’ve learned in your job.
Learning Outcomes: Communication and Record Keeping Online Training
By the end of this course, you will be able to:
- Explain what communication is and its importance in different situations.
- Choose the right communication method for various audiences and purposes.
- Use effective communication techniques, like active listening and clear feedback.
- Identify and overcome barriers to communication.
- Understand legal and ethical guidelines for confidentiality and consent.
- Keep accurate and organised records in your work.
- Recognise common errors in communication and documentation, and know how to prevent them.
This course will enhance your communication skills and improve your record-keeping practices.
Benefits of Online Communication Training
Here are 5 benefits of our online communication training:
- Flexible and Convenient Fits busy schedules. Complete lessons and practice from home or on breaks. Own pace.
- Trains All Staff: Teach hundreds of staff compassion skills through videos. Seeing progress reports.
- Promotes Reflection: Thinking alone first builds confidence before practicing talking through issues as a group. Redo attempts to improve.
- Real World Practice: Roleplay real situations staff encounter: medical news, disagreements etc. Body gets used to how to handle.
- Quick Refreshing: Revisit training material whenever as a reference. Reminds of constructive responses in tough situations.
While in-person also has benefits, e-learning is very convenient. It teaches even large teams through virtual drills to master difficult health care talks.
This benefits organisations, professionals and patient experiences long-term.
How can I purchase in bulk?
We have a few options depending on the volume you wish to purchase.
The quickest and easiest way is to buy online using one of our bulk deal offers. Links are below.
Alternatively, you can call us on 01782 563333 or email enquiries@caringforcare.co.uk
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