Team Leader Training

Team Leader Training

This intensive team lead training is a good opportunity for you to becoming a leader who inspires and empowers. You’ll learn to build engaged, collaborative teams that deliver exceptional results.

Discover your leadership strengths and refine your skills in coaching, feedback, conflict resolution, and communication.

Gain proven strategies for setting a clear vision, developing your team members, fostering a positive culture, and measuring your impact.

• Course Duration: 2- 3 hours
• Course Level: Level 2
• Certificate: 1-year certificate
• Max Delegates: 12
• Mode: Blended/Face-to-Face

Who Should Attend:

The team leader training is available to the following:

• New team leads,
• Group supervisors, or anyone transitioning into a team leadership role.
• Experienced team leads can also benefit from a refresher.

Course Module: Training for Team Leaders

1. Consider the Concept of Leadership in the Workplace

Understanding the important ideas about leadership and why it matters at work is really important for leading your team well.

• About Leadership at Work
• Understanding what leadership means
• Seeing why leadership matters at work
• Learning what team leaders do

2. Discuss the difference between Leadership and Management

Knowing the difference but still important jobs of leading and managing helps you lead your team and the whole company better.

• Understanding the difference between leading and managing
• Seeing how leading and managing work together
• Knowing why both leading and managing skills are important

3. Examine the Qualities of a Good Leader

Spotting the important things that good leaders do helps you become a better leader and inspire your team to do great things.

• Spotting the key things good leaders do
• Seeing why being emotionally smart, honest, and good at deciding is important for leaders
• Seeing how leaders always try to learn and get better

4. Review how to Build Rapport with others by appreciating your own and others behaviours (Coaching and Mentoring)

Getting really good at helping and teaching, and knowing yourself and your team well, helps you build strong, trusting relationships that help everyone succeed.

• Knowing how to be a good helper and teacher
• Learning how to listen well and care about how others feel
• Learning how to give helpful advice and support

5. Handling Problems & Checking Progress

Learning how to solve problems in a team and make sure everyone is doing well helps you create a team that gets a lot done.

• Ways to check and fix problems in a team
• Seeing why having clear goals and checking progress matters
• Learning how to give useful and caring feedback

6. Communication

Learning how to talk well as a team leader, in a way that works for your team, is super important for building trust and making sure everyone knows what to do.

• Learning effective communication well as a team leader
• Seeing why clear, short, and honest talk is important
• Learning how to talk in a way that suits different team members and situations

7. Discuss how to Motivate and be a Role Model to others 

Understanding what keeps people working hard and leading by doing are both really important for building a team that’s excited and does great work.

• Understanding what makes people want to work hard
• Making plans to get your team excited and strong
• Knowing why leading by doing is important

8. Review Feedback (Constructive and Destructive)

Knowing the difference between helpful and not helpful thoughts, and giving advice that helps people grow, is important for making a place where people can talk and learn together.

• Knowing the difference between helpful and not helpful thoughts
• Learning how to give advice that helps people and helps them grow
• Seeing why making a place where people can talk freely is important

In this course, we’ll discuss, look at cases, and do things to try out what we learn in real life. We’ll work on important leader skills, making it a team effort to hit goals.

Learning Outcomes

On completion of the team leader course, you will be able to:

1. Explain the Concept of Leadership in the workplace
2. Describe the difference between Leadership and Management
3. Explain the Qualities of a Good Leader
4. Identify how to Build Rapport with others by appreciating your own and others behaviours (Coaching and Mentoring)
5. Analyse how to Manage Conflict & Measure Performance
6. Demonstrate Good Communication
7. Describe how to Motivate and be a Role Model to others
8. Explain Feedback (Constructive and Destructive)

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Course Benefits:

Team Leader Training Benefits for Individuals and organisations:

• Feel confident and in control as you guide your team to success.
• Master communication skills to inspire and motivate everyone around you.
• Keep your best people happy and engaged, reducing turnover and attracting top talent.
• Boost productivity and efficiency, leaving your mark on the bottom line.
• Create a vibrant and positive culture where everyone feels valued and motivated.
• Build a winning team that consistently delivers excellent results.
• Learn to handle disagreements constructively and emerge stronger.

Additional Courses

• Conflict Management and Aggression Continuum
• Dignity, Respect and Privacy Online Training

Top 5 Team Leader Interview Questions (Healthcare Focus):

Q1: Can you tell us about a time you led a healthcare team to make patients better?

What did you do, and what happened? This question looks at how well you lead in healthcare. Talk about a time when you helped your team make patients feel better, showing how you planned, worked with others, and got good results.

Q2: How do you make sure everyone in your healthcare team talks and feels safe?

Talking openly and making sure patients are safe are really important in healthcare. Tell us how you make a place where everyone feels OK to share, report problems, and work together to help patients.

Q3: What would you do if someone in your healthcare team didn’t agree with your decision about a patient?

Being a good leader means working together while keeping patients safe. Explain how you would deal with someone not agreeing with you, focusing on talking openly, respecting different opinions, and putting patients first.

Q4: Can you give us an example of when you gave a job to someone in your healthcare team and made sure they felt OK?

Giving out tasks is important for getting things done in healthcare. Tell us about a time when you gave a job to someone, making sure they knew what to do, had what they needed, and got help when they needed it.

Q5: How do you know if your healthcare team is doing well?

This checks if you understand how well your team is doing in healthcare. Tell us how you set clear goals (like making patients happy, following the best rules, or making sure patients don’t need to come back), check how well things are going, and celebrate when things go well.

As I have told others... It is the best, most informative training I have ever attended