Managing Conflict Online Training


This managing conflict online  training course is for all staff, enhancing their understanding of conflict’s background and their role in managing it effectively. It equips them with skills to handle workplace violence, reduce risks, respond to challenges, and manage post-incident actions.


Managing Conflict Online Training

This Managing Conflict online training course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

  • Developed by professionals
  • Accredited by The CPD Accreditation Group
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded

Key Points

  • What is conflict management
  • Recognising aggressive behaviour
  • Workplace violence and bullying
  • Escalation and triggers
  • Verbal and non-verbal communication
  • Stages of conflict management and personal safety
  • Minimising conflict and taking a positive approach
  • Responding to aggressive and threatening behaviour


When will I get my Managing Conflict Training Certificate?

Once you have successfully passed our course you will be able to download and print your certificate immediately.

As this course has been accredited by the CPD Group your certificate will contain the CPD logo and unique reference number.


Who Should Take our Managing Conflict Online Training?

Managing conflict training is beneficial for anyone who interacts with others, including:

  • Healthcare professionals: Healthcare professionals often deal with complex and emotionally charged situations, making conflict management skills crucial.

  • Educators: Teachers, instructors, and other educators often encounter conflict with students, parents, or colleagues.

  • Managers: Managers in every industry need to be able to handle conflict effectively, whether it involves employees, clients, or stakeholders.

  • Customer service representatives: Customer service representatives often face difficult situations with customers, making conflict management essential.


As I have told others… It is the best, most informative training I have ever attended

Course Content: Managing Conflict Training

1. Understanding Conflict Management

  • Defining Conflict Management: What is it, and why is it crucial in the workplace?
  • The Importance of Conflict Resolution: How resolving conflicts benefits individuals and organisations.

2. Recognising Aggressive Behaviour

  • Identifying Signs of Aggression: Learn to spot signs of aggressive behaviour early.
  • Understanding Different Forms of Aggressive Behaviour: Explore various ways aggression can manifest.

3. Workplace Violence and Bullying

  • Recognising Workplace Violence: Understand what constitutes workplace violence.
  • Dealing with Bullying Incidents: Strategies for addressing and preventing workplace bullying.
  • Legal Aspects and Reporting Procedures: Know your legal rights and responsibilities when handling workplace violence.

4. Escalation and Triggers

  • Understanding Conflict Escalation: Recognise how conflicts can escalate if not managed properly.
  • Identifying Common Conflict Triggers: Learn about common triggers that can lead to conflicts.

5. Effective Communication

  • Verbal and Non-Verbal Communication Skills: Master the art of clear and effective communication.
  • Active Listening Techniques: Develop active listening skills for better understanding.
  • Communicating Empathy and Understanding: Learn to convey empathy and understanding in difficult situations.

6. Stages of Conflict Management and Personal Safety

  • Exploring Conflict Resolution Stages: Understand the stages of conflict resolution and how to navigate them.
  • Prioritising Personal Safety in Conflict Situations: Strategies for ensuring personal safety during conflicts.

7. Minimising Conflict and Taking a Positive Approach

  • Strategies for Conflict Prevention: Proactive approaches to minimise conflicts in the workplace.
  • Promoting a Positive Work Environment: Creating a work environment that fosters positivity and cooperation.

8. Responding to Aggressive and Threatening Behaviour

  • De-escalation Techniques: Practical techniques to de-escalate conflicts.
  • Crisis Intervention Strategies: How to handle crisis situations effectively.
  • Handling Aggressive Incidents Safely: Ensuring safety when dealing with aggressive behaviour.

Learning Outcome: Managing Conflict Online

Upon completing the Managing Conflict Online Training, participants will:

  • Develop a comprehensive understanding of conflict management and its significance in the workplace.
  • Recognise the signs and forms of aggressive behaviour.
  • Acquire the skills to identify and address workplace violence and bullying effectively.
  • Understand conflict escalation and common triggers, enabling proactive conflict resolution.
  • Master effective verbal and non-verbal communication techniques for conflict resolution.
  • Navigate conflict resolution stages and prioritize personal safety.
  • Implement strategies to minimise conflict and promote a positive work environment.
  • Respond confidently to aggressive and threatening behaviour using de-escalation and crisis intervention techniques.

 What are the benefits of Managing Conflict Training:

  • Improved Communication Skills: Enhance your ability to communicate effectively in challenging situations.
  • Conflict Resolution Skills: Learn practical techniques for resolving conflicts in a calm and professional manner.
  • Positive Workplace Environment: Contribute to creating a positive and harmonious workplace atmosphere.
  • Enhanced Team Collaboration: Foster better teamwork by addressing and resolving conflicts proactively.
  • Increased Productivity: Reduce disruptions caused by conflicts, leading to improved productivity.
  • Personal and Professional Growth: Develop valuable skills for personal and professional growth.
  • Conflict Prevention Knowledge: Acquire strategies to recognise and prevent conflicts from escalating.
  • Effective Problem-Solving: Improve your ability to solve problems efficiently and collaboratively.

Conflict Management FAQs

1. What is the importance of conflict management training in the workplace?

Conflict management training is crucial for maintaining a productive and harmonious work environment. It equips employees with the skills to identify, address, and resolve conflicts effectively, reducing workplace tension, improving communication, and enhancing overall job satisfaction.

2. Can conflict management training help prevent workplace violence and bullying?

Yes, conflict management training plays a significant role in preventing workplace violence and bullying. By teaching employees how to recognize aggressive behavior, de-escalate conflicts, and foster positive communication, it creates a safer and more respectful workplace culture, reducing the risk of violence and bullying incidents.

3.What is conflict management training, and why is it important?

Conflict management training is a structured program designed to teach individuals and teams how to effectively identify, prevent, and resolve conflicts in various settings, such as the workplace. It is important because conflicts are a natural part of human interactions and can have both positive and negative impacts.

This training equips participants with skills like active listening, communication, negotiation, and problem-solving to handle conflicts constructively, reducing workplace tension, improving relationships, and increasing productivity.

4. Who can benefit from conflict management training?

Conflict management training can benefit a wide range of individuals and groups. It is valuable for employees at all levels within an organisation, from entry-level staff to managers and leaders. Additionally, it is beneficial for teams and groups that frequently collaborate, as well as individuals seeking to enhance their interpersonal skills.

Essentially, anyone looking to improve their ability to handle conflicts in a productive and respectful manner can benefit from this training.

5. What can I expect to learn in a conflict management training course?

Conflict management training typically covers a variety of topics and skills, including:

  • Understanding the nature of conflicts and their root causes.
  • Effective communication techniques, including active listening and assertive communication.
  • Strategies for de-escalating tense situations.
  • Negotiation skills and techniques for finding mutually beneficial solutions.
  • Conflict resolution models and approaches.
  • Building empathy and understanding in conflict situations.
  • Developing a conflict resolution action plan.
  • Role-playing and practical exercises to apply learned skills.

Participants can expect to gain insights into their own conflict management style, enhance their ability to navigate difficult conversations, and acquire practical tools to resolve conflicts in a constructive manner.

6. How do you manage conflict online?

Managing conflict online involves adapting traditional conflict resolution strategies to virtual environments. It includes effective communication through digital channels, understanding non-verbal cues in virtual meetings, and using online tools for collaborative problem-solving. Online conflict management training addresses these specific challenges and provides techniques to manage conflicts in the digital realm.

7. What are the 5 types of conflict management?

The five primary types of conflict management are:

  1. Competing: A win-lose approach where one party’s needs and goals are prioritized over the other’s.
  2. Collaborating: A win-win approach where both parties work together to find mutually beneficial solutions.
  3. Compromising: Both parties make concessions to reach a middle-ground solution.
  4. Avoiding: Conflicts are ignored or postponed, often to maintain harmony temporarily.
  5. Accommodating: One party prioritizes the other’s needs and goals, often at the expense of their own.

8. What are the 4 C’s of conflict management?

The 4 C’s of conflict management are:

  1. Communication: Effective and open communication is crucial to understanding the conflict and its underlying issues.
  2. Collaboration: Working together to find solutions that benefit all parties involved.
  3. Compromise: Finding middle-ground solutions through negotiation and concessions.
  4. Control: Maintaining emotional control and staying focused on resolving the conflict constructively.

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