Description
Managing Conflict Online Training
This Managing Conflict online training helps workers learn how to manage and solve conflicts at work in a calm and professional way. Participants will learn helpful strategies for spotting things that cause conflict, understanding how different people communicate, and using techniques to calm down tense situations.
Through interactive lessons,quizzes, and examples, learners will know how to handle difficult interactions, communicate clearly, and turn arguments into chances to work together.
The course teaches important conflict resolution skills like listening carefully, understanding emotions, negotiating, and mediating.
Participants will also learn how to spot conflict patterns, manage feelings, and solve disagreements in a professional way.
By the end of the conflict management course, workers will have the tools they need to create a peaceful and productive workplace.
📌Related: Book the Practical Expert-Led Conflict Management Onsite Training Courses.
Course Info:
- Developed by professionals
- CPD Approved
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Instant certificate downloaded
- Progress tracker
- Easy to use interface.
- 12 Month Access
- Retake course anytime
- Multi-choice answers
Course Content:
- What is conflict management?
Understand what conflict management means. - Spotting aggressive behaviour
Learn how to recognise aggressive behaviour. - Workplace violence and bullying
Understand what workplace violence and bullying are. - Escalation and triggers
Know what causes conflict to escalate and the triggers. - Verbal and non-verbal communication
Learn about both spoken and body language in conflict. - Stages of conflict management and personal safety
Understand the steps in managing conflict and how to stay safe. - Minimising conflict and staying positive
Learn how to reduce conflict and take a positive approach. - Responding to aggressive and threatening behaviour
Know how to deal with aggressive or threatening behaviour.
Target Audience
Managing conflict e-learning training is beneficial for anyone who interacts with others, including:
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Healthcare professionals: Healthcare professionals often deal with complex and emotionally charged situations, making conflict management skills crucial.
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Educators: Teachers, instructors, and other educators often encounter conflict with students, parents, or colleagues.
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Managers: Managers in every industry need to be able to handle conflict effectively, whether it involves employees, clients, or stakeholders.
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Customer service representatives: Customer service representatives often face difficult situations with customers, making conflict management essential.
Course Outcomes
Upon completing the Managing Conflict Online Training, participants will:
- Understand what conflict management is and why it’s important at work.
- Spot signs of aggressive behaviour.
- Know how to handle workplace violence and bullying.
- Understand how conflicts grow and what causes them.
- Learn how to communicate better to solve problems.
- Know how to safely manage conflicts step by step.
- Use ways to reduce conflicts and make the workplace better.
- Know how to respond to aggressive or threatening behaviour.
What are the benefits of Managing Conflict Training?
- Better Communication Skills: Improve your ability to communicate clearly during tough situations.
- Conflict Resolution Skills: Learn simple ways to calmly resolve conflicts at work.
- Positive Work Environment: Help create a friendly and positive atmosphere at work.
- Better Teamwork: Improve team collaboration by solving conflicts before they get bigger.
- Higher Productivity: Reduce work disruptions caused by conflicts, making everyone more productive.
- Personal and Professional Growth: Learn valuable skills that help you grow both personally and at work.
- Conflict Prevention: Get strategies to spot and prevent conflicts before they get worse.
- Better Problem-Solving: Improve your ability to solve problems quickly and work together with others.
Career Opportunities
The Managing Conflict Online Course is useful for the following job roles:
- HR Manager or HR Assistant
Help solve disputes between employees and create a better work environment. - Team Leader or Supervisor
Lead your team in a way that prevents and handles conflicts, making sure everyone works well together. - Mediator
Help people or teams work through disagreements and find solutions that everyone can agree on. - Trainer or Learning & Development Officer
Teach other employees how to handle conflicts and communicate better with each other. - Manager
Handle conflicts at work and make sure they don’t affect the team or business. - Customer Service Manager
Deal with complaints from customers and resolve issues calmly and professionally. - Workplace Wellbeing Officer
Focus on creating a healthy work environment by preventing and managing conflicts that can affect employee happiness. - Business Consultant
Advise companies on how to improve teamwork and communication to reduce conflicts and improve productivity. - Safety Officer
Use your conflict skills to make sure the workplace is safe for everyone, including handling any aggressive or unsafe behaviour. - Employee Relations Specialist
Help manage disputes between staff and management and ensure that everyone is treated fairly.
Completing the Managing Conflict E-Learning Course will give you the skills to help resolve conflicts and create a better work environment, opening up many career opportunities.
