Training staff is a given. It’s usually a mandatory requirement of local authority and clinical commissioning group contracts, the Care Quality Commission check training on their inspections and it’s vital to delivering a good quality service with high customer satisfaction.
Training also has an additional benefit though, one which businesses sometimes forget in the midst of all the regulation and contractual obligations around training: that it also improves staff retention, staff morale and quality of care.
It is also instrumental in reducing staff sickness; particularly sickness caused by poor manual handling or stress from working in difficult conditions.
The changing face of social care users
As social care users become more and more complex, the importance of investing in training for your care workforce increases further.
People entering social care now often have multiple complex needs, and those people receiving local authority funded support at home tend to have much higher needs than we saw even five years ago.
Being able to give your staff complex care training reassures them that they have the tools to deal with delivering this type of care, which makes them feel more confident and able to manage. It also reassures customers, their family and friends that they are in safe hands.
The changing face of the social care workforce
Staff coming into the workforce now are often recruited without recent experience of care, if any experience in the sector at all.
As recruitment of staff becomes ever more challenging, employers are reaching out to those who perhaps don’t have the experience in care, but who have the values and transferrable skills that can make them a good asset to the team.
Providing them with a robust training programme, and investing in them early will pay dividends. Staff receiving the
Care Certificate from Caring for Care will undergo an intensive five day programme covering all the standards, so that they feel truly prepared to go out into the field.
This will give them a foundation of training that will help them to cope with the challenges that a role in social care can bring.
Increasing staff retention
Staff retention is a big issue in the care sector. The National Minimum Data Set (NMDS) State of Adult Social Care Workforce Report 2017 highlights that staff turnover is currently 27.8% and has been increasing year on year. Employers report they are unable to find and train skilled staff.
Delivering a good training package in the induction period, and ongoing development training to staff throughout their role, will help increase retention.
Staff will feel valued, more skilled and able to do their jobs. An organisation with a strong value led culture will also see the importance of well trained staff, and embed this amongst their workforce.
Employers in domiciliary care agencies and care homes report that training is a way of increasing staff motivation and staff morale.
Staff who know what they should be doing, are well trained, particularly in more skilled areas such as PEG feeding and catheter care, feel more confident in their abilities, and feel valued by their employers as they can see their employers are willing to invest in them and develop their skill-set.
Reduced staff sickness
Social care is also an industry where a resilient staff culture is key – stress and burnout are common themes in staff sickness. The NMDS report states that 6.7 million sick days were lost in the previous 12 months and often indicated workplace well-being as a factor.
A good quality training package, which includes elements like safe moving and handling, and managing challenging behaviour can also reduce staff sickness.
Increasing quality of care delivery
Training delivered by Caring for Care is personalised, quality driven training which aims to increase the quality of both the care workforce, and also the care delivered.
Feedback on care providers is often around concerns about quality, and a workforce that is well trained, knows how to deliver complex care, safely administers medication and moves and handles safely is one that will deliver a quality service.
A care workforce knowledgeable on safeguarding will know what constitutes good care, poor care and neglect, and will understand their responsibilities within delivering a service.
Not only does this equate to less complaints and less safeguarding and quality concerns, equalling better staff morale, this is likely to win repeat business as a ‘safe pair of hands’ to deliver services.
Good and outstanding ratings at inspection
Inspection ratings are incredibly important to contracting authorities, family and friends of people receiving care, and the people receiving care themselves.
Inspectors like to see a personalised training programme, including care certificate training where applicable, and that training also contributes to the development of each member of staff, over and above mandatory training.
Use appraisals and supervisions to identify staff development, and create champion roles to develop expertise in staff (a catheter champion, a dementia champion, a medication champion) – who will support newer staff and take the lead to ensure continued standards.
Investing in the right training partner for your staff
Caring for Care offer quality driven, face to face and e-learning delivery.
The expertise offered will skill your staff with the knowledge they need to excel.
Offering mandatory training for core skills, as well as specialist training in challenging behaviour, first aid, clinical care and complex care, the training courses will meet all the needs of your business in the ever more complex social care sector.
Alongside this training, you can skill your staff up in Train the Trainer courses, so they will be able to continue to refresh staff knowledge and skills, and deliver courses directly in medication, dementia, infection control, epilepsy medication, people moving and handling, and safeguarding.
We also offer integrated competency assessments to assure you that your staff have taken in the training, and are able to undergo both generic and specific care delivery.
We offer on-site, individual/open and e-learning so there’s a range of methods to suit your budget and your business. Contact us today to find out more, and to begin skilling your workforce up to deliver the best care that they can.