Consumer Rights Act Training Course


Our Consumer Rights Act Training course aims to educate learners on consumer rights, consumer contracts, unfair business practices, and the management of unsolicited marketing communications.

Gain the knowledge and skills necessary to navigate consumer rights effectively.

10 - 24
25 - 49
50 - 99
100 +


Consumer Rights Act Training Course

Our online Consumer Rights Act training course is CPD accredited and ideal for individuals seeking to expand their knowledge of the Consumer Rights Act.

The Consumer Rights Act 2015 establishes clear rights for consumers in:

  • purchasing goods,
  • digital content, and
  • services, ensuring transparency in the legal framework.

Non-compliance can result in legal consequences, including court orders and civil or criminal action. Meet your Consumer Rights Act training requirements and enroll today.

Understanding these rights is vital for you and your staff. This will help you avoid misleading or mis-selling, which can lead to significant consequences for your business.

  • Developed by professionals
  • Accredited by The CPD Accreditation Group
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded

This eLearning course has been designed to help you understand the Consumer Rights Act 2015 and learn how it can protect us when buying goods or services.

By the end of this course, we’ll aim to:

  • Learn about your rights as a consumer and why they are important.
  • Understand the fundamental consumer rights that protect you.
  • Explore the rules and conditions in consumer contracts and agreements.
  • Recognize unfair business practices and know how to identify them.
  • Learn how to handle unsolicited marketing communications.

Consumer Rights Act Course Outline:

This course aims to enhance your knowledge of the Consumer Rights Act 2015 and relevant legislation. It enables a greater understanding of consumer rights and legal obligations for informed decision-making and compliance.

1. Understanding of consumer rights:

Gain a comprehensive understanding of the rights granted to consumers, including their entitlements, protections, and avenues for recourse in the marketplace.

2. Fundamental consumer rights:

Explore the core principles and rights that form the foundation of consumer protection. These principles ensure fair treatment, product quality, safety, and truthful advertising for consumers.

3. Consumer contracts and agreements:

Learn about the rules, terms, and conditions that govern consumer contracts and agreements. This knowledge will enable you to navigate contractual obligations and assert your rights as a consumer.

4. Unfair business practices:

Identify and comprehend various unfair business practices that can harm consumers. These practices include deceptive marketing, false advertising, aggressive sales tactics, and hidden fees.

Understand how to recognize and respond to such practices.

5. Unsolicited marketing communications:

Understand the regulations surrounding unsolicited marketing communications, including unwanted phone calls, emails, or text messages.

Learning Outcomes:

Learn how to manage and handle such communications effectively, including methods for opting out or reporting violations.

Upon completion of this Consumer Rights Act course, learners will possess knowledge and understanding in the following areas:

  • Understanding of consumer rights: Enhance your understanding of consumer rights and their impact on you as a consumer.
  • Fundamental consumer rights: Learn how fundamental consumer rights serve as a protective framework for consumers.
  • Consumer contracts and agreements: Explore the rules and conditions outlined in consumer contracts and agreements to ensure fair treatment.
  • Unfair business practices: Understand what constitutes unfair business practices and develop the ability to identify them in commercial interactions.
  • Unsolicited marketing communications: Acquire the skills to effectively handle unsolicited marketing communications and manage unwanted promotional messages.

By achieving these learning outcomes, learners will be equipped with the necessary knowledge to navigate consumer rights, protect themselves from unfair practices, and make informed decisions in their consumer interactions.

Frequently Asked Questions

What is the Consumer Rights Act 2015?

The Consumer Rights Act 2015 is a legislation that outlines the rights and protection granted to consumers when purchasing goods, digital content, or services. It aims to clarify and strengthen consumer rights, simplify the legal framework, and provide remedies in case of disputes.

How does the Consumer Rights Act affect businesses?

The Consumer Rights Act affects businesses in the following ways:

  1. Compliance: Businesses must comply with the Act’s provisions on goods, services, and digital content quality.
  2. Clear Contracts: Businesses must provide transparent terms and information to consumers.
  3. Remedies: Consumers have rights to repair, replacement, refund, or price reduction for non-compliant goods or services.
  4. Unfair Terms: Businesses cannot use unfair contract terms.
  5. Enhanced Rights: The Act strengthens consumer protection and addresses unfair practices.
  6. Redress: Consumers have options for dispute resolution and legal action.

Non-compliance may lead to fines or reputational damage for businesses.

Example of Consumer Rights for Car Buyers

If a business operates as a car dealer, customers are protected by the Consumer Rights Act. This means that car buyers have specific rights and protections when purchasing a vehicle.

Under the Consumer Rights Act, car buyers are entitled to expect that the vehicle is of satisfactory quality, fit for purpose, and matches the description provided.

If the car develops faults within a reasonable time after purchase, the buyer may be entitled to a repair, replacement, or refund.

Car dealers must provide accurate information about the vehicle, including its history, condition, and any known defects.

It is crucial for car dealers to be aware of these consumer rights and fulfill their obligations under the Consumer Rights Act to ensure customer satisfaction and compliance with the law.

Consumer Rights for business

If a business sells products, goods, or services, it must comply with the Consumer Rights Act. For instance, as a retail shop, being aware of this law is important to handle situations where you sell faulty or unsuitable items.

Under the Consumer Rights Act, if the goods fail to meet requirements (satisfactory quality, fit for purpose, and as described), the consumer can reject them within a short period, usually 30 days.

If the consumer is entitled to a refund, the trader must provide it within 14 days, even without a receipt as proof of purchase.

If the consumer cannot reject the goods due to the 30-day period expiring, the trader must offer repair or replacement. This applies if the complaint is made within six months of purchase and the contract has been breached.

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