Duty of Candour Online Training


This Duty of candour online training aims to educate healthcare professionals and staff about their legal and ethical obligations to be open and honest with patients, families, and colleagues when things go wrong in healthcare. At the end of the online course, participant would received an instant CPD certificate. Learners would be exposed to key functions and objective of duty of candour.

Course is suitable for all healthcare staff.


Duty of Candour Online Training

Duty of candour training is one of the online mandatory training courses for healthcare professionals in certain countries and also in the UK, aimed at ensuring open and honest communication with patients or their families when something goes wrong with care or treatment that has caused harm. The Duty of candour online training is a web-based courses that teach healthcare workers the skills and knowledge they need about being honest and open when things go wrong in patient care.

The aim is to create an open and transparent culture in healthcare organisations where staff feel supported in being upfront about errors and empowered to apologise and explain fully to those affected. The online course helps people and organisations understand and meet their legal and moral duties to keep others safe

Learners will understand the duty of candour, professional regulators, application process, dos and don’ts, and the role of the CQC.

After completing the course, learners will receive a printable and downloadable Duty of Candour certificate to demonstrate their understanding and compliance.

  • Developed by professionals
  • CPD Approved
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded
  • Progress tracker
  • Easy to use interface
  • Average completion time of 40 minutes.

It’s a professional duty to be honest with patients in tough situations. Following the duty of candour builds transparency and trust between healthcare workers and patients. Our duty of candour online course gives your staff the vital knowledge they need.


Visit this page for the duty of candour face to face training which can also be conducted virtually with one of our trainers. This is usually for group of people. It offers benefits of active participation through discussions, questions, and group activities, leading to deeper understanding and retention of information.


Course key points:

The main points covered are:

  • Define Duty of Candour
  • State function of the duty of candour
  • Identify professional regulators involved
  • Explain the process of the application of Duty of Candour
  • Understand the Dos and Don’ts’ of the Duty of Candour
  • Recognise the role of the CQC in the Duty of Candour

You will earn Duty of care online course with certificate.


Check other Online Mandatory training you would need. Check the bulk buy section to buy cheaper.


Expected takeaways:

Fulfilling your duty of candor is essential for ensuring patient safety and building trust within the healthcare system.

This online training on duty of candour will equip you with the knowledge and skills to:

  • Understand what duty of candour means and why it’s important.
  • Learn to identify situations where honesty is key (notifiable safety incidents).
  • Know how to report concerns clearly and openly.
  • Feel empowered to speak up for patient safety.
  • Develop skills for accurate and concise communication.
  • Recognise the legal and ethical implications of duty of candour.

By completing this training, you’ll be better prepared to fulfil your professional obligations and contribute to a culture of transparency and safety in healthcare.


Course Benefits

Here are the benefits of a duty of candour online training course, focusing on the positive outcomes for the learner:

  • Confidence to Speak Up: Feel more confident to report concerns and support patient safety clearly and openly.
  • Better Communication Skills: Learn how to communicate accurately and effectively when reporting incidents.
  • More Knowledge: Understand what duty of candour means and its legal and ethical role in healthcare.
  • Meeting Professional Standards: Learn how to meet your professional duties and help create a safe and transparent healthcare environment.
  • Easy and Flexible Learning: Complete the training at your own pace, fitting it into your busy schedule.


Who Can Benefit from Duty of Candour Online Training?

Healthcare Professionals:

  • Doctors, Nurses, Midwives, Allied Health Professionals, and Healthcare Support Workers: These individuals have a direct role in patient care and safety. Training ensures they understand the importance of transparency and reporting concerns promptly.

Managers and Leaders:

  • Fostering a Culture of Transparency: Understanding duty of candour helps managers and leaders promote accountability and open communication within healthcare organisations.

New Staff:

  • Onboarding Programs: Integrating duty of candour training into onboarding helps new staff gain essential knowledge and skills from the start of their careers.

This training is vital for anyone involved in healthcare delivery, ensuring patient safety and fostering a culture of honesty and accountability.

Module Overview for Duty of Candour Online Training

The goal of this online Duty of Candour course is to enhance your understanding of the Duty of Candour, its purpose, and the relevant laws associated with it.

The online training covers:

Module 1: Defining Duty of Candour

  • What is Duty of Candour?
  • Historical Background and Importance
  • Key Principles of Openness, Transparency, and Honesty

Module 2: Function of the Duty of Candour

  • Promoting a Culture of Learning and Improvement
  • Maintaining Public Trust in Healthcare Services
  • Supporting Open Communication with Patients/Families

Module 3: Professional Regulators Involved

  • Overview of Relevant Regulators (e.g., GMC, NMC, HCPC)
  • Their Roles and Responsibilities in Upholding Duty of Candour
  • Professional Codes of Conduct and Guidance

Module 4: Application Process of Duty of Candour

  • Recognising Incidents that Trigger Duty of Candour
  • Initial Response and Fact-Gathering
  • Notifying Relevant Parties (Patients, Families, Regulators)
  • Conducting Investigations and Root Cause Analysis
  • Providing Sincere Apologies and Explanations
  • Implementing Improvements and Sharing Lessons Learned

Module 5: Dos and Don’ts of Duty of Candour

  • Dos: Being Open, Honest, and Empathetic
  • Don’ts: Concealing Information, Blaming Others, Avoiding Apologies
  • Effective Communication Techniques
  • Dealing with Difficult Conversations

Module 6: Role of the Care Quality Commission (CQC)

  • CQC’s Regulatory Framework and Standards
  • Monitoring and Inspecting Duty of Candour Compliance
  • Enforcement Actions and Consequences of Non-Compliance
  • Reporting Requirements and Transparency Obligations

Each module includes interactive elements such as scenarios, case studies, quizzes, and knowledge checks to reinforce learning.

This cpd approved duty of candour online training equips your staff with the necessary knowledge and skills.


Learning Outcomes

Upon completion of this duty of care online course, learners will be able to:

  • Define the duty of candour and explain its importance in healthcare.
  • Describe the key functions and objectives of the duty of candour.
  • Identify the relevant professional regulators and their roles.
  • Outline the process for applying the duty of candour, including recognising incidents, notifying parties, investigating, apologising, and making improvements.
  • Understand the dos and don’ts of duty of candour, including effective communication and handling difficult conversations.
  • Recognise the role of the Care Quality Commission (CQC) in monitoring and enforcing duty of candour compliance.
  • Apply the principles of duty of candour in various scenarios through interactive activities.
  • Develop skills in giving sincere apologies, providing clear explanations, and listening to patients and families.
  • Identify strategies for promoting a culture of openness, transparency, and learning.
  • Use relevant resources, templates, and best practices to support duty of candour in their work.

Frequently Asked Questions:

What is duty of candour?

Duty of Candour means healthcare providers must be open and honest with patients when things go wrong in their care.

Key Points:

  1. Legal and Ethical Obligation: Providers must inform patients about incidents or harm during treatment.
  2. Transparency: Promptly inform patients, offer a sincere apology, and provide support.
  3. Building Trust: Encourages trust and accountability between healthcare workers and patients.
  4. Culture of Learning: Promotes improvement and patient safety within healthcare settings.
  5. Compliance: Essential for maintaining ethical standards and patient-centered care.

This principle helps create a positive healthcare relationship based on honesty and respect.


Is Duty of Care a Mandatory Training?

Yes, duty of candour training is generally mandatory for healthcare professionals and staff in countries and jurisdictions that have implemented legal requirements, professional standards, or regulatory policies around the duty of candour principles of openness and transparency when incidents occur that cause harm to patients.


Important Blogpost: Dignity of Care and Why it matters in healthcare.

How does duty of care relate to duty of candour?

Duty of care and duty of candour are two key principles in healthcare and social care. Duty of care means healthcare professionals must provide a reasonable standard of care to keep patients or clients safe and well.

Duty of candour requires them to be open and honest when something goes wrong in a patient’s or client’s care, especially if it causes harm or adverse outcomes.

While duty of care is about delivering good quality care, duty of candour focuses on clear communication and building trust between healthcare workers and patients or clients.

Together, these principles ensure the well-being and best interests of those receiving care.


Is duty of candour a legal requirement?

Yes, duty of candour is a legal requirement in many healthcare systems.

Duty of candour is enshrined in legislation and regulatory frameworks in various countries, including the United Kingdom.

Its purpose is to promote transparency and accountability in healthcare practices.

These laws require healthcare professionals and organizations to be open and honest with patients or clients in cases of harm or adverse outcomes resulting from incidents or errors.

The legal requirement includes:

  • informing the affected individuals about what happened,
  • providing an apology if appropriate, and
  • offering support and further investigation if necessary.

Failure to comply with the duty of candour can lead to disciplinary actions and potential legal consequences.

How can I purchase in bulk?

We have a few options depending on the volume you wish to purchase.

The quickest and easiest way is to buy online using one of our bulk deal offers. Links are below.

Alternatively, you can call us on 01782 563333 or email enquiries@caringforcare.co.uk

5 Courses For £50

10 Courses For £75

25 Courses for £125

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