Customer Service Awareness Online Training

£19.99

The customer service representative is often the first point of contact for customers, making their role crucial in shaping initial impressions.

This online training equips your staff with essential skills and knowledge for effective customer service.


Description

Customer Service  Awareness Training

This Consumer Service Awareness Training e-learning course is designed to help you understand how to provide great service to customers. You will learn how to communicate clearly and kindly with customers, listen to their needs, and solve problems in a helpful way.

The course also teaches how to make customers feel valued and respected, so they have a positive experience. You will discover the importance of being patient and staying calm, even when things get difficult.

Throughout the course, you will learn about the rights of customers and how to treat everyone fairly.

By the end, you will have the skills to help customers and make them feel happy with the service you provide.

This course is perfect for anyone who wants to improve their customer service skills.

 

Course Information:

  • Developed by professionals
  • CPD Approved
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded
  • Level 2 course
  • Progress tracker
  • Easy to use interface.

 

Customer Service Skills Training helps staff learn about what customers need and how to talk to them effectively.

Participants will discover how to show a good company image, answer calls confidently, take messages, and use good listening and speaking skills.

This course teaches staff why it’s important to communicate well with customers and how to improve their telephone skills. By the end of the course, staff will be able to handle customer calls in a friendly and professional way.

 

Customer Service Awareness Course Outline

The goal of this online customer service training is to help learners understand the basics of good customer service. It also aims to improve communication skills for excellent customer service.

The key points covered in this course are:

  • Defining customers
  • Customer needs
  • Good communication
  • Promoting positive company image
  • Customer service skills
  • Confidence and efficiency on a call
  • Message taking
  • Listening and speaking techniques

 

Buy More: Communication Skills Training /Consumer Right Awareness Course.

 

Expected Outcomes:

By completing this customer service training, you will be able to:

  • Provide great service: Use good communication to build trust and solve customer problems.
  • Understand customers: Know what customers want and meet their needs to make them happy.
  • Handle tough situations: Deal with difficult interactions with professionalism and care.
  • Promote a positive image: Show that your organisation is committed to keeping customers satisfied.

Course Benefits:

Benefits of taking customer service awareness training:

  • Make customers happier and more loyal.

  • Learn how to communicate better with customers.

  • Feel more confident handling different customer situations.

  • Solve customer problems faster and more easily.

  • Provide good, consistent service that improves the company’s image.

  • Reduce customer complaints and handle conflicts better.

  • Enjoy a more satisfying job and feel more involved.

  • Help increase sales and revenue by building better relationships with customers.

  • Improve teamwork and communication with colleagues.

  • Learn how to predict and meet customer needs before they ask.

 

Read Blogpost: What is mandatory training?

 

Who should take this course:

This level 2 customer service training can be taken by:

  • Front-line Staff: People who deal with customers directly.
  • Retail and Sales Staff: Workers in stores and sales roles.
  • Call Center Agents: Those who answer customer calls.
  • Receptionists and Admin Staff: People who greet and help customers in person or on the phone.
  • Tech Support Staff: Employees who help customers with technical issues.
  • Managers and Supervisors: Leaders of teams that deal with customers.
  • New Employees: New hires who will talk to customers.
  • Experienced Staff: Workers wanting to update their skills.
  • Any Employee with Customer Contact: Anyone who sometimes talks to customers.
  • Individuals Improving Skills: Those wanting better communication and people skills.

Customer Service Awareness Training:

I. Introduction to Customer Service

What customer service is and why it’s important.

II. What is a Customer?

A. Different types of customers
B. Internal vs. external customers
C. What customers expect

III. Understanding What Customers Need

A. Finding out what customers need
B. Common worries customers have
C. Thinking about what customers might need next

IV. Talking to Customers Well

A. Speaking and body language
B. Listening carefully to customers
C. Giving clear messages

V. Making the Company Look Good

A. Representing your company
B. Being professional when talking to customers
C. Handling tough situations politely

VI. Key Skills for Customer Service

A. Being kind and patient
B. Solving problems
C. Being flexible and adjusting to different situations

VII. Being Confident and Efficient on the Phone

A. Preparing for calls
B. How to talk on the phone
C. Dealing with difficult calls

VIII. Taking Messages Right

A. Why it’s important to take messages clearly
B. What information to write down
C. Delivering and following up on messages

IX. Listening and Speaking Skills

A. Listening carefully to customers
B. Asking the right questions
C. Changing how you speak based on the customer

X. Conclusion and Important Points

Summing up what you’ve learned.

Learning Outcome:

By the end of this course, you will:

  1. Understand who your customers are and the different types of customers.

  2. Learn how to help meet customers’ needs.

  3. Develop better communication skills to keep customers happy.

  4. Learn how to make your company look good and build trust with customers.

  5. Get better at key customer service skills.

  6. Build confidence in talking to customers on the phone.

  7. Learn how to take clear messages.

  8. Improve your listening and speaking skills to help customers more effectively.

Frequency Asked Questions

DURATION

The Customer Service Awareness training takes about 1-2 hours to finish, depending on how it is delivered. After you finish, you can get your certificate.

ENTRY & LEVEL

There are no requirements to take this training. It is for everyone.

CERTIFICATION

When you finish the Customer Service Awareness course, you can download or access your certificate online.

ACCREDITATION

This online course is CPD accredited, which means it follows the guidelines for professional development.


What is customer service awareness training?

Customer Service Awareness Training helps employees learn how to provide excellent customer service.

This training is useful for people who work directly with customers, but anyone in the company can benefit from it.

It helps create a company that focuses on customers.

The training includes practice exercises to help employees use what they’ve learned in real-life situations.


What is the purpose of customer service training?

The goal of customer service training is to give employees the skills and knowledge they need to deliver great customer service.

This training helps improve customer satisfaction, build strong relationships, and make customers loyal. It teaches communication, problem-solving, and working well with others.

Customer service training also encourages employees to think about what’s best for the customer, help the company look good, and deal with customer issues in a kind and professional way.


What are the 5 stages of customer service awareness?

  1. Pre-awareness: Customers first hear about the brand.

  2. Awareness: Customers know the brand exists.

  3. Knowledge-seeking: Customers look for more information about the brand and what it offers.

  4. Experience: Customers try the brand and form their opinions.

  5. Loyalty and advocacy: Satisfied customers recommend the brand to others.

Understanding these stages helps companies improve their customer service and build lasting relationships with customers.

How can I purchase in bulk?

We have a few options depending on the volume you wish to purchase.

The quickest and easiest way is to buy online using one of our bulk deal offers. Links are below.

Alternatively, you can call us on 01782 563333 or email enquiries@caringforcare.co.uk

5 Courses For £50

10 Courses For £75

25 Courses for £125

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