Description
Customer Service Awareness Training
This Consumer Service Awareness Training e-learning course is designed to help you understand how to provide great service to customers. You will learn how to communicate clearly and kindly with customers, listen to their needs, and solve problems in a helpful way.
The course also teaches how to make customers feel valued and respected, so they have a positive experience. You will discover the importance of being patient and staying calm, even when things get difficult.
Throughout the course, you will learn about the rights of customers and how to treat everyone fairly.
By the end, you will have the skills to help customers and make them feel happy with the service you provide.
This course is perfect for anyone who wants to improve their customer service skills.
Course Information:
- Developed by professionals
- CPD Approved
- 100% online, learn at your own time and pace
- Translates into over 100 different languages
- Instant certificate downloaded
- Level 2 course
- Progress tracker
- Easy to use interface.
Customer Service Skills Training helps staff learn about what customers need and how to talk to them effectively.
Participants will discover how to show a good company image, answer calls confidently, take messages, and use good listening and speaking skills.
This course teaches staff why it’s important to communicate well with customers and how to improve their telephone skills. By the end of the course, staff will be able to handle customer calls in a friendly and professional way.
Customer Service Awareness Course Outline
The goal of this online customer service training is to help learners understand the basics of good customer service. It also aims to improve communication skills for excellent customer service.
The key points covered in this course are:
- Defining customers
- Customer needs
- Good communication
- Promoting positive company image
- Customer service skills
- Confidence and efficiency on a call
- Message taking
- Listening and speaking techniques
Buy More: Communication Skills Training /Consumer Right Awareness Course.
Expected Outcomes:
By completing this customer service training, you will be able to:
- Provide great service: Use good communication to build trust and solve customer problems.
- Understand customers: Know what customers want and meet their needs to make them happy.
- Handle tough situations: Deal with difficult interactions with professionalism and care.
- Promote a positive image: Show that your organisation is committed to keeping customers satisfied.
Course Benefits:
Read Blogpost: What is mandatory training?
Who should take this course:
This level 2 customer service training can be taken by:
- Front-line Staff: People who deal with customers directly.
- Retail and Sales Staff: Workers in stores and sales roles.
- Call Center Agents: Those who answer customer calls.
- Receptionists and Admin Staff: People who greet and help customers in person or on the phone.
- Tech Support Staff: Employees who help customers with technical issues.
- Managers and Supervisors: Leaders of teams that deal with customers.
- New Employees: New hires who will talk to customers.
- Experienced Staff: Workers wanting to update their skills.
- Any Employee with Customer Contact: Anyone who sometimes talks to customers.
- Individuals Improving Skills: Those wanting better communication and people skills.
