Customer Service Awareness Online Training

Consumer Awareness Training e-learning course
elearning courses cpd accredited
review on caring for care training courses e learning

£19.99

The customer service representative is often the first point of contact for customers, making their role crucial in shaping initial impressions.

This online training equips your staff with essential skills and knowledge for effective customer service.


Description

Customer Service  Awareness Training

This Consumer Service Awareness Training e-learning course is designed to help you understand how to provide great service to customers. You will learn how to communicate clearly and kindly with customers, listen to their needs, and solve problems in a helpful way.

The course also teaches how to make customers feel valued and respected, so they have a positive experience. You will discover the importance of being patient and staying calm, even when things get difficult.

Throughout the course, you will learn about the rights of customers and how to treat everyone fairly.

By the end, you will have the skills to help customers and make them feel happy with the service you provide.

This course is perfect for anyone who wants to improve their customer service skills.

 

Course Information:

  • Developed by professionals
  • CPD Approved
  • 100% online, learn at your own time and pace
  • Translates into over 100 different languages
  • Instant certificate downloaded
  • Level 2 course
  • Progress tracker
  • Easy to use interface.

Participants will learn about customer needs and how to communicate effectively. They will also learn to project a positive company image, handle calls confidently, take messages, and use positive listening and speaking techniques.

This course is designed to help staff understand the importance of positive communication with customers and develop effective telephone skills.

 

Customer Service Awareness Course Outline

The goal of this online customer service training is to help learners understand the basics of good customer service. It also aims to improve communication skills for excellent customer service.

The key points covered in this course are:

  • Defining customers
  • Customer needs
  • Good communication
  • Promoting positive company image
  • Customer service skills
  • Confidence and efficiency on a call
  • Message taking
  • Listening and speaking techniques

 

Buy More: Communication Skills Training /Consumer Right Awareness Course.

 

Expected Outcomes:

By completing this customer service training, you will be able to:

  • Provide great service: Use good communication to build trust and solve customer problems.
  • Understand customers: Know what customers want and meet their needs to make them happy.
  • Handle tough situations: Deal with difficult interactions with professionalism and care.
  • Promote a positive image: Show that your organisation is committed to keeping customers satisfied.

Course Benefits:

Benefits of taking customer service awareness training:

  • Improve how happy and loyal customers are.
  • Learn to communicate better with customers.
  • Feel more confident in handling different customer situations.
  • Solve customer issues more efficiently.
  • Provide consistent, high-quality service to improve the company’s image.
  • Reduce customer complaints and improve conflict resolution.
  • Enjoy increased job satisfaction and engagement.
  • Boost sales and revenue by building better customer relationships.
  • Improve teamwork and internal communication skills.
  • Develop the ability to foresee and meet customer needs proactively.

 

Read Blogpost: What is mandatory training?

 

Who should take this course:

This level 2 customer service training can be taken by:

  • Front-line Staff: People who deal with customers directly.
  • Retail and Sales Staff: Workers in stores and sales roles.
  • Call Center Agents: Those who answer customer calls.
  • Receptionists and Admin Staff: People who greet and help customers in person or on the phone.
  • Tech Support Staff: Employees who help customers with technical issues.
  • Managers and Supervisors: Leaders of teams that deal with customers.
  • New Employees: New hires who will talk to customers.
  • Experienced Staff: Workers wanting to update their skills.
  • Any Employee with Customer Contact: Anyone who sometimes talks to customers.
  • Individuals Improving Skills: Those wanting better communication and people skills.

Customer Service Awareness Training:

I. Introduction to Customer Service

II. Defining Customers

A. Types of customers B. Internal vs. external customers C. Customer expectations

III. Understanding Customer Needs

A. Identifying customer needs B. Common customer concerns C. Anticipating customer requirements

IV. Effective Communication in Customer Service

A. Verbal and non-verbal communication B. Active listening skills C. Clear and concise messaging

V. Promoting a Positive Company Image

A. Representing the brand B. Professionalism in customer interactions C. Handling difficult situations diplomatically

VI. Essential Customer Service Skills

A. Empathy and patience B. Problem-solving techniques C. Adaptability and flexibility

VII. Building Confidence and Efficiency on Calls

A. Preparation and knowledge base B. Call structure and flow C. Handling challenging calls

VIII. Effective Message Taking

A. Importance of accurate message taking B. Key information to capture C. Message delivery and follow-up

IX. Advanced Listening and Speaking Techniques

A. Reflective listening B. Asking probing questions C. Tailoring communication style to customers

 

X. Conclusion and Key Takeaways

 

mandatory care training courses

 

Learning Outcome:

On completion of this Customer Service course, learners will:

  • Understand why it is important to know who your customers are and identify the different types of customers your company serves.
  • Learn what customers need and how to help them in the best way.
  • Develop good communication skills to keep strong relationships with customers and make sure they stay happy.
  • Learn ways to make your company look good and build customer trust and loyalty.
  • Gain important customer service skills for daily work.
  • Build confidence and be efficient in handling customer calls, starting and ending calls politely.
  • Learn how to take clear and short messages.
  • Show good listening and speaking skills to improve customer interactions.

Frequently Asked Questions:

DURATION

The Customer Service Awareness training for employees can be completed in 1-2 hours, depending on the delivery method, to earn your certificate.

ENTRY & LEVEL

There are no entry barriers for this staff Customer Service Awareness training course. It is suitable for everyone.

CERTIFICATION

Upon completion of the Customer Service Awareness course, you can download or access your certificate online.

ACCREDITATION

Our online Customer Service Awareness e-learning course is CPD accredited, meeting accepted CPD guidelines.

What is customer service awareness training?

Customer Service Awareness Training helps employees understand and improve their skills in delivering great customer service.

This training is important for frontline staff but can benefit everyone in the company.

It helps create a customer-focused culture.

The training includes theory exercises to ensure employees can use what they’ve learned in real-life situations.

Read Blogpost: How to improve cyber security awareness

What is the purpose of customer service training?

The purpose of customer service training is to equip individuals with the knowledge, skills, and techniques necessary to deliver exceptional customer service experiences.

It aims to enhance customer satisfaction, build strong relationships, and increase customer loyalty by teaching effective communication, problem-solving, and interpersonal skills.

Customer service training also focuses on instilling a customer-centric mindset, promoting a positive company image, and empowering employees to handle various customer interactions with professionalism and empathy.

What are the 5 stages of customer service awareness?

The five stages of customer service awareness involve the progression from pre-awareness to loyalty and advocacy. It begins with customers being exposed to a brand, then becoming aware of its existence. They seek knowledge about the brand, its offerings, and value.

Through direct experiences with the brand, customers form impressions and develop loyalty. Finally, satisfied customers become advocates, promoting the brand to others.

Understanding these stages helps businesses design customer service strategies that cater to customers’ evolving needs, leading to long-term loyalty and positive brand reputation.

How can I purchase in bulk?

We have a few options depending on the volume you wish to purchase.

The quickest and easiest way is to buy online using one of our bulk deal offers. Links are below.

Alternatively, you can call us on 01782 563333 or email enquiries@caringforcare.co.uk

5 Courses For £50

10 Courses For £75

25 Courses for £125

Related products

Tell us how we can help

Tell us what you need and we will find the best solution for you fast - getting back to you within one working day - (usually the same day)

Call Us

Make Enquiry